Optimize Your Business Operations with ServiceNow's Automation Engine

As businesses increasingly rely on digital processes, workflow automation has become critical for improving efficiency and productivity. ServiceNow's Automation Engine is the most complete and cost-effective integration and automation solution for ServiceNow, but implementing and optimizing it can be challenging.

You can connect any system to ServiceNow to eliminate manual, repetitive actions so people can focus on the work they love. That's where Genus Professional Services come in - we provide the expertise to help our customers transform business operations and drive financial results with hyperautomation.

What is Automation Engine?

Automation Engine combines Integration Hub with RPA (Robotic Process Automation) Hub, Intelligent Document Processing, and Automation Management capabilities that can help ServiceNow customers automate operations and streamline their workflows.

Automation Engine includes 175+ spokes with thousands of actions, flow templates, RPA capabilities with multiple RPA connectors and templates, Document Intelligence, and an Automation Center.

There are several reasons why a ServiceNow customer may want to expand their system to include the use of the ServiceNow Automation Engine to enhance the value of ServiceNow workflows:

• Improved Efficiency: Automation Engine can help ServiceNow customers automate routine tasks and workflows, reducing manual effort and improving efficiency. This can help to optimize processes, reduce cycle times, and increase productivity.

• Increased Productivity: Automation Engine can help ServiceNow customers automate time-consuming and repetitive tasks, allowing IT teams to focus on more strategic activities. This can lead to increased productivity and faster resolution times.

• Enhanced Service Delivery: Automation Engine can help ServiceNow customers to improve their service delivery by automating key processes such as incident resolution, change management, and service requests. This can lead to faster resolution times, improved customer satisfaction, and a better overall service experience.

• Cost Reduction: By automating workflows, the Automation Engine can help ServiceNow customers reduce operational costs and eliminate the need for manual labor. This can lead to significant cost savings over time.

• Scalability: Automation Engine can help ServiceNow customers scale their operations and manage growing volumes of requests and incidents without hiring additional staff. This can help to support business growth and expansion.

• Accelerate Time-to-Value: Turnkey solutions for ServiceNow unify your approach to hyperautomation with all capabilities in a single platform.

How Genus Professional Services Can Help

Genus Professional Services help customers maximize the value of their investment in the ServiceNow platform and extend it beyond the traditional IT workflows. Our broad range of services includes everything from requirements gathering to deployment.

These services can help businesses get the most out of Automation Engine and ensure it meets their specific workflow automation needs. Some of the benefits of working with Genus Professional Services include:

• Reduced implementation time and costs
• Improved accuracy and efficiency of workflows
• Better alignment of workflows with business processes
• Improved compliance with industry regulations and standards

Automation Engine Implementation Services provides expert guidance and support throughout the process. Some of the implementation services offered by Genus professional services include:

• Requirements gathering and analysis
• Process design and optimization
• Configuration and customization
• Testing and validation
• Training

Automation Engine Integration Services can be a critical part of workflow automation, and Genus professional services offer a range of integration services. These services can help businesses integrate ServiceNow using Automation Engine with other systems and applications, such as ECM, CRM, HR, finance, and other legacy systems.

Learn More About Genus Professional Services

In Conclusion

ServiceNow workflows help deliver great experiences and enhance productivity by orchestrating people, processes, and systems across all areas of your business. Establishing connectivity to modern and legacy systems is integral for these workflows to become truly seamless. With embedded integration and automation all on a single platform, Automation Engine is the fastest time-to-value for connecting any system to ServiceNow and optimizing your ServiceNow impact.

Genus Technologies’ professional services provide businesses with the expertise and support they need to implement Automation Engine successfully. By working with Genus Technologies, a ServiceNow Premier Partner, you can maximize the benefits of the Automation Engine with a faster time to value.

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