Staying Current on Tungsten Automation Release Levels and Capabilities

Product lifecycle management is an ongoing process, and we know it can be daunting.  Below you will find information and links to make this process easier.  

Reasons to stay current on your Tungsten (formerly Kofax) Release Level:

• Updated product capabilities, functionality, system performance improvements, and bug fixes
• System and middleware compatibility
• Standard Annual Maintenance Pricing rather than costly Extended Support

The best ways to know when new releases are available:

• Receive email notification from Tungsten Automation
• Receive email notification from Genus Technologies
• Sign up for Tungsten Product Announcements from Genus
• Access Tungsten Products Release and Sunset Schedule for the following dates: General Availability, Limited Support, and End of Support.
• If you have questions when navigating the Tungsten Product Release and Sunset Schedule, please email renewals@genustechnologies.com. We are here to help.

Project Outline:

Are you wondering what to expect during a Kofax upgrade project? Once you engage with Genus Technologies, the below outline is a list of the high-level tasks.

• Questionnaire Completion about Tungsten Environment
• Project Estimate 
• Statement of Work
• Project Tasks:
  • Project Kick Off
  • Analysis and Design
  • Upgrade
  • Knowledge Transfer
  • Implementation Support
  • Project Management
  • Testing
  • Promote into Production
• Transition to Support

Next Steps:

Contact Genus Customer Success at support@genustechnologies.com for details if you are interested in upgrading your Tungsten system.