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How to Move/Migrate Your Tungsten Automation Software License to a New Server

Written by Nathan Wong | Jan 12, 2022

Note to reader: This article was written before the rebrand of Kofax to Tungsten Automation. The code lines may have changed. If you find that's the case, please contact the Genus tech team for more information.

These are the following steps on how to move your Tungsten Automation (formerly Kofax) Capture software license from an old Tungsten Capture environment to a New Tungsten Capture environment. 

The following steps can be performed on either a Kofax workstation or on your Kofax server.

1. On the Old Tungsten environment. Search for License Utility and open the application.

Note: If you are unable to locate the License Utility VIA the windows search. The default location for the license utility is located in: C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin and the application is called KSALicenseUtility.exe

2. Click on File – Activate and take a screenshot or make note of the Serial Number and Product Code.

3. On the New Tungsten Capture Environment – Open the license Utility - File – Activate and take a screenshot or make a note of the Machine ID:

4. Go to the following URL: http://activatelegacy.kofax.com/support/activationtemp/tempcode.aspx
  1. Fill out your contact information on the top half of the form
  2. Enter in your Tungsten Serial Number and don’t worry about selecting a version
  3. Change the reason to “Move Software License” and enter in a quick note as to why you need to request the license move. 
  4. Click Submit, then you will see more fields in the second half of the form requesting your Product Code and the Machine ID of your new Tungsten Server.
  5. Enter in all the requested items and click Submit.
  6. Scroll down and you will see an Activation code. Keep this page open or copy the activation code into notepad.

5. On the New Tungsten Capture environment: Open License Utility – File – Activate – Manual – Copy & Paste in the activation code from earlier and click Activate

6. You will receive a message stating the activation was successful. If you do not receive this message, please take a screenshot of the message you receive and contact Genus Support for further assistance.

7. Check your licensing on the New Tungsten Capture environment to make sure the parameters are correct.

8. Check the expiration date on the licensing. If the expiration date is within 5 days, re-activate the license after 2-3 business days or when you receive an email from Tungsten stating that the license is cleared.
  1. To re-activate the license – Open License Utility – File – Activate – Automatic.

If you still have questions, please reach out to our customer success team at support@genustechnologies.com for more assistance.
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